Personal Qualifications:

 

·        Incredible web technology aptitude.  Able to master and apply technology to achieve goals.

·        Excellent leadership, presentation and communication (written and verbal) skills.

·        Strength in product management while unifying and leveraging others skills.

·        Proficiency in data analytics, out of the box thinking, and problem solving.

Work Experience:

 

Sr. Account Manager, Client Services - Turn                                  6/2006 – Current

 

·        Managed top tier strategic relationships across the spectrum of web advertisers & agencies in a CPM, CPC and CPA advertising marketplace.

·        Worked closely and collaboratively with the Sales and Business Development teams to deliver best of breed customer service, ad conversion volume.

·        Played a key role in product development of the Turn platform.  Leveraged years of personal and professional experience to create a highly acclaimed client console.

·        Ran a team of full time outsourcing service providers thus reducing costs and improving productivity and scalability of the client services organization.

 

Ask Jeeves – Client Services Associate                                          7/2005 – 6/2006

 

·        Maintained all day-to-day operations associated with PPC advertising campaigns, including campaign implementation, optimization, and reporting.

·        Point person for customer questions and concerns including reporting requests, improvement of campaign ROI, and billing/invoicing inquiries.

·        Selected as the CS Rep who would aid in the implementation of a new robust CRM, Knowledge Base, and Ticketing system to support a brand new customer base.

·        Worked alongside Sales, Business Development, Product Management and Engineering teams to deliver superior client support.

 

Ludlow Concepts – Owner                                                                 1/2001 – Current

 

·        Created a portfolio of more than 30 websites serving over 6 million pageviews / month.

·        Leveraged diverse skills in web technology, SEO, SEM, marketing, data analytics, project management, product management and online monetization strategies.

·        Designed and managed PPC, CPC, CPM, CPA and affiliate programs utilizing experience with Google Adsense / Adwords, Commission Junction, FastClick, and others.

·        Managed local teams and outsourced service providers for everything from community management to programming and website design.

·        Established direct advertising relationships and sold ad space to increase website monetization.  Maintained a 90% advertiser renewal rate.

 

usDocuments, Inc. – Product Manager                                            1/2003 – 1/2004

 

·        Created and maintained SEO and SEM campaigns while leveraging analytical skills to track and modify advertising campaigns to ensure the highest ROI.

·        Assisted in the development of the usDocuments, Inc. Pre-Franchise website.

·        Provided support on both technical and non-technical levels in resolving issues resulting in increased customer satisfaction and retention.

·        Supplied the talent, initiative, and interpersonal skills necessary to bring products and services to the consumers using traditional and online sales, marketing, and advertising techniques.

 

CSU Hayward – Special Projects Intern.                                          11/2000 - 11/2002

 

·        Planned, coordinated, and allocated resources for various detailed projects on behalf of the Vice President of Administration and Business Affairs.

·        Utilized skills in project management, communication, team relations, and attention to detail to organize groups and produce results.

 

Nextel Communications – Help Center Analyst                              6/1999 - 5/2000

 

·        Supported desktop applications, network printing / logins, desk phone / voicemail, and other general desktop concerns. Performed second level support for Oracle, Vantive and Tris.

·        Played a significant role in the training of new Help Center Analysts.

·        Chosen to do quality testing on the new “Agent Stats” software for monitoring analyst activity.

·        Project manager in the development of the “Help Center Case Base” and also designed and created the project web site.

 

Education:

California State University, Hayward, CA                                                  

·        Bachelor of Science in Business Administration,  Finance Minor

Diablo Valley College, Pleasant Hill, CA                                                    

·        Associate in Arts Degree – General Education

 

Volunteer Work:

·        Planned, organized, and carried out the construction of an 80' split rail fence for Pleasant Hill Park and Rec. District as an Eagle Scout Service Project.

·        Marketing & Operations Consultant for the World Torch Project (www.worldtorch.com), a non-profit with the vision of safe, low cost “living light” for developing countries.

·        Served in multiple volunteer programs including food drives and home renovations for the needy, city graffiti removal, retirement center visits, and city / park cleanup.

 

 

Letters of recommendation may be found at www.LudCon.com/resume